After signing on:
| 1. | Type IWQ in the NEXT FUNCTION field and press ENTER to access your Problem Invoice Work Queue (IWQ) screen. |
| 2. | Type your buying entity (XXBG) in the BUY ENTITY field. |
| 3. | Type your buyer ID in the BUYER ID field and press ENTER. |
| 4. | Type V in the S field
for the selected invoice you wish to select and press ENTER to access
the View Exception Comment (VEC) screen and view any Accounts Payable Exception
Comments and Buyer Exception Comments.
Note: If no
comments exist, you will receive this message at the top of the IWQ screen:
NO EXCEPTION
|
| 5. | After reviewing the comments, type BACK in the REQUEST field and press ENTER to return to the IWQ screen. |
| 6. | Type L in the S field for the selected invoice you wish to select and press ENTER to access the Exception Invoice List - Line Level (EIL) screen. |
| 7. | Review the comparison of the PO and the invoice line information on the EIL screen to find the reason for the exception. If the exception is a line exception, skip to Step 10. |
| 8. | Type 2 in the REQUEST field and press ENTER to access the Exception Invoice Worksheet - Document (EIW) screen. |
| 9. | Review the comparison of the PO and invoice header information on the EIW screen in order to find the reason for the exception. |
| 10. | Access the appropriate PO inquiry screens for additional information about the exception. |
| 11. | Call the vendor and/or the receiver, if necessary, to resolve the exception. |
| 12. | Release the invoice as follows:
OR Type X in the WITH D/M field to pay the invoice with a debit or credit memo. |
| 13. | Type a comment in the AP INSTRUCTIONS field. |
| 14. | Type today's date in the VENDOR CONTACTED field and press ENTER. |
| 15. | Type R in the REQUEST field and press ENTER to return to the IWQ screen. |