Returning
Inventory
After items have been received
at a warehouse, there may be a need to return all or some of the items.
Returns may occur for the following reasons:
-
The vendor delivered more items
than ordered, and the extra quantity is not needed.
-
Damaged items or items packaged
incorrectly were discovered after the items were received.
-
The wrong items were delivered,
and the error was not discovered until after the items were received.
-
A change in the order was made
after the items were shipped, and the vendor is expecting a return.
Returns are primarily processed
by the warehouse buyer using the Returns (RTN) screen in the Purchasing
module. However, returns also may be recorded by warehouse managers using
the Receipt and Return Modification (RRC) screen. This screen may only
be accessed via the Receipt Inquiry Selection (RIS) screen in the Purchasing
module. Once this screen is accessed, a return may be processed for all
or part of an order. When documenting the return of items, you may use
either the item’s stock-keeping unit or the unit of purchase. Again, the
NCAS will accurately complete any necessary conversions as long as you
match the quantity returned with the appropriate unit of measure.
For further instructions
on how to return inventory items, refer to the following step-by-steps:
Processing
a Return Using the Receipt and Returns Modifications (RRC) Screen Step-by-Step
Processing
a Return Using the Returns (RTN) Screen Step-by-Step
You have just learned the
entire external replenishment process from requisitioning to receiving
and returning items.