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Past-Due Account Collection Guidelines Policy

Each agency is responsible for establishing account collection policies and procedures that meet the requirements set by OSC and the Attorney General’s Office. All accounts sent to the Attorney General's office will go through the following procedure:

Account Balance

Age of Accounts
1-30 days past due	Mail first past-due letter. Make phone contact. Receive a promise to pay.
31-60 days past due	Mail second and final past-due letter. Send confirmation letter for repayment. Refer to Attorney General's Office.
61 + days past due	Complete appropriate submittal forms and send to the Attorney General's Office, or the agency legal counsel. Refuse additional service to the delinquent debtor where this does not conflict with Federal and State laws.