E-Commerce Contacts

OSC Support Services Center

Type of Question	Contact Info	Comment
SECP Inquiries	Email: osc.secp.info@ncosc.net Tel: (919) 875-HELP (4357) Fax: (919) 981-5560 (Attn: SECP)	This is the primary contact for most questions pertaining to SECP.

Electronic Funds Transfer

Type of Question	Contact Info	Comment
Enrollment	Support Services Center above
Operational	Support Services Center above
Common Payment Service	ITS Customer Support Center Tel: (919) 754-6000 or (800) 772-3946 Email: ITS.Incidents@ncmail.net	Current participants of CPS only
Wachovia Connection	Support Services Center above	Applies if OSC serves as the Administrator
Wachovia Connection	Wachovia Connection Help Desk Tel: (800) 521-5006	Applies if entity serves as its own Administrator
Wachovia Connection	Department of the State Treasurer Tel: (919) 508-5903	Applies if the DST serves as Administrator
Wachovia ACH Transactions	Wachovia ACH Customer Service Tel: (800) 841-8893
Wachovia General Questions	Wachovia Commercial Service Tel: (800) 222-3862
Wire Transfers	Department of the State Treasurer Tel: (919) 508-5971	Wires initiated and received and CMCS certifications

Merchant Cards

Type of Question	Contact Info	Comment
Local Units of Govts. & STMS	STMS Account Manager As Assigned	Local units of govt. deal directly with STMS, except for enrollment and contract issues.
Enrollment	Support Services Center above
Operational	Support Services Center above
Common Payment Service	ITS Customer Support Center Tel: (919) 754-6000 or (800) 772-3946 Email: ITS.Incidents@ncmail.net	Current participants of CPS only
Wachovia Connection	Support Services Center above	Applies if OSC serves as the Administrator
Wachovia Connection	Wachovia Connection Help Desk Tel: (800) 521-5006	Applies if entity serves as its own Administrator
MyClientLine Setup	Support Services Center above	OSC involved in user setup only
MyClientLine Admin	STMS Technical Support Services Tel: (800) 654-8819	STMS provides all User Admin functions (e.g., password resets)
POS Terminals Ordering	Support Services Center above	Local Units of Govt can contact STMS directly
POS Terminal Setup, Operations and Supplies	STMS Technical Support Services Tel: (800) 654-8819
NC@YourService Stores	ITS NC@YourService Customer Support Tel: (919) 754-6000 or (800) 772-3946 Email: NCatYourService@ncmail.net Site: http://help.yahoo.com/help/us/store	Yahoo! Stores Questions
PCI Security Compliance	Support Services Center above
Trustwave-PCI Compliance	TrustKeeper Support Tel: (800) 363-1621 Email: support@trustwave.com https://www.trustwave.com/support.php	Current enrolled participants of TrustKeeper
American Express Cards	SRG Operations - Government Tel: (877) 692-6373, Option #3	Operational questions