BEST Shared Services

OSC Acceptable Use Policy

BEST (BEACON Enterprise Support Team) Shared Services is a support organization for employees and agency human resources and payroll personnel designed to:

  • Provide human resources, benefits and payroll administration services based on standard processes, policies and systems
  • Provide accurate, consistent and timely answers to human resources, benefits and payroll questions
  • Provide support for reporting activities
  • Provide SAP system maintenance and assistance

Housed with the Office of the State Controller and staffed by State employees who are specifically trained to respond to many requests, BEST Shared Services agents can be reached by phone, e-mail, fax or postal mail at:

As we near the end of the year, please review your address(es) and make any necessary updates in ESS. Remember your W-2 will be mailed to the address you have in the system.


Telephone, Main Contact Number, Toll Free Raleigh and Surrounding Triangle Area:

Telephone, Statewide Use Outside Raleigh and Triangle Surrounding Area: 866-NCBEST4U
Hours of Operation: 8 a.m. - 5:00 p.m.,
Monday - Friday
Fax: 919-855-6861
Postal Mail: 1425 Mail Service Center,
Raleigh, NC 27699-1425
BEACON HR/Payroll System Updates as of 05/27/14 SAP GUI Infotype Update
ESS & MSS Update

To access your NCID or password, please visit the NCID website or contact your Agency NCID Administrator for support.

If you do not know who your Agency NCID Administrator is, contact the
ITS Customer Support Center.

Training Documentation Updates
Check the BEACON University Updates page to see new and updated training materials, including BPPs, course materials, job aids and workshop materials.